Last Updated: July 2025

At Rentronics, we are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, we offer the following return and refund guidelines:

• Eligibility for Returns:
  Returns are accepted within 7 days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase.

• Non-Returnable Items:
  Custom-designed, specially ordered, or installed items are not eligible for return unless proven defective.

• Faulty or Damaged Items:
  If you receive a damaged or defective product, please contact us within 48 hours of delivery to arrange a replacement or refund.

• Refunds:
  Approved refunds will be processed within 7 working days to your original payment method.

• Return Shipping:
  Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Please contact our customer service team to initiate a return:
📞 +27 62 124 8275 | ✉️ info@rentronics.co.za